Return & Refund Policy
Last updated: July 15, 2025
Thank you for shopping with Shopvers. We want you to be completely satisfied with your purchase. Please take a moment to review our Return and Refund Policy below.
30-Day Return Policy
We offer a 30-day return window, meaning you can request a return within 30 days of receiving your item.
To be eligible for a return:
- The item must be in the same condition that you received it.
- Unworn or unused.
- With all original tags attached.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
⚠️ Note: Items sent back without first requesting a return will not be accepted.
How to Initiate a Return
To start a return, please contact us at help@shopvers.shop with your order details. Our support team will guide you through the next steps.
Return Shipping
- We do not offer pre-paid return shipping labels. Return shipping costs are the responsibility of the customer unless:
- The item was incorrect, damaged, or defective due to our error, in which case we will cover the return shipping cost.
- Please use a reliable shipping service and ensure your item is securely packaged to avoid damage in transit.
Return Method
All returns must be shipped back to us via mail.
Currency
All transactions and refunds are processed in USD (United States Dollar).
Restocking Fee
There are no restocking fees for returns or exchanges.
Damages & Issues
Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us immediately at help@shopvers.shop so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or made-to-order items (including personalized products)
- Personal hygiene items (such as cosmetics)
- Hazardous materials, flammable liquids, or gases
Additionally, gift cards and sale items are non-returnable.
If you have questions about whether your item qualifies, please reach out to us before starting a return.
Exchanges
Yes, we do accept exchanges.
The quickest way to get what you want is to return the original item. Once your return is accepted, you can make a new purchase for the desired item.
Refunds
You have 30 days from the date of delivery to request a refund.
- After we receive and inspect your return, we will notify you if the refund was approved.
- If approved, your refund will be processed to your original payment method within 10 business days.
💳 Important: Your bank or credit card company may take additional time to process and post the refund.
If it has been more than 15 business days since your refund was approved and you still haven’t received it, please contact us at help@shopvers.shop so we can assist.
Need Assistance?
If you have any questions about returns, refunds, or your specific item, we’re here to help. Please email our support team anytime at:
Thank you for shopping with Shopvers — we truly appreciate your business and are committed to making sure you’re happy with every purchase.
Contact Information
Business Name: Shopvers
Chat Support: 24/7
Business Hours: 08:00 AM to 5:00 PM (Monday to Friday)
Email: help@shopvers.shop
Number: +1 (203) 980-2006
Business Address: 10803 194th St E, Graham, Washington 98338, United States